Last updated 30 September 2026.
Every box is printed and packed by hand to order, so this policy is a little different from a normal shop. Please read it before you buy.
Cancelling a pre-order
You can cancel a pre-order and get a full refund at any time before we pack your box. Email hello@easy3dprints.com with your order number and we will confirm the cancellation and refund.
Once a box has been packed or shipped it can no longer be cancelled, and the rest of this policy applies.
When we will replace or refund
Contact us within 14 days of delivery and we will replace the item or refund you if:
- it arrived damaged or broken,
- something listed in your order is missing,
- the box does not reflect the note you left at checkout, or
- we sent the wrong thing.
Photographs help a lot, especially for damage in transit. Email them to hello@easy3dprints.com with your order number.
When we will not refund
A surprise box is a surprise. We choose the contents ourselves, guided by the note you leave at checkout, and we cannot refund a box simply because you would have picked different items. That is the nature of what you are buying.
Small differences in colour, layer lines and finish are normal in 3D printing and are not faults.
We may still offer a credit or a replacement as a goodwill gesture. That is at our discretion and is not an entitlement.
How refunds are paid
Refunds go back to the original payment method. Once we approve a refund it usually appears within five to ten business days, depending on your bank or card issuer.
Return shipping
If we ask you to return an item because it was damaged or wrong, we cover the return postage. We do not reimburse return postage for items sent back without agreeing it with us first, so please email before returning anything.
Contact
Easy 3D Prints
Winnipeg, Manitoba, Canada
hello@easy3dprints.com