# Terms and Conditions > Terms and conditions for ordering 3D prints from Easy 3D Prints. Source: https://easy3dprints.com/terms-and-conditions/ Last updated: 2026-10-01 Site index: https://easy3dprints.com/llms.txt Last updated 30 September 2026. Easy 3D Prints is operated by Winnipeg Prototyping Inc. of Winnipeg, Manitoba, Canada. On this page “we”, “us” and “our” mean Easy 3D Prints. By using this website or placing an order you agree to these terms. ## Orders and prices Prices are shown and charged in Canadian dollars for customers in Canada and in US dollars for customers in the United States, and exclude tax. Canadian orders have 12% GST and RST added at checkout. Orders shipped to the United States are zero rated and have no Canadian tax added. You are responsible for any duties or import charges in your own country. We may refuse or cancel any order. If we cancel an order you have already paid for, we refund it in full. ## Pre-orders Our Halloween surprise boxes are sold as pre-orders. Pre-orders close on **10 October 2026** and every pre-order ships by **15 October 2026**. You may cancel a pre-order for a full refund at any time before we pack your box. Email hello@easy3dprints.com and we will confirm. Once a box has been packed or shipped, our [Refund and Returns Policy](https://easy3dprints.com/refund_returns/) applies instead. ## Surprise boxes A surprise box does not have a fixed contents list. You tell us at checkout what you would like, for example something fun and decorative, toys, or a gift for a particular person, and we choose prints to match. You can also ask us to surprise you entirely. We pick the contents at our discretion within the value of the box you bought. Photographs on this site show examples of our work and are not a promise of the specific items you will receive. No two boxes are the same. ## Files and models you send us If you send us a file or ask us to print a specific model, you confirm that you own the rights to it or have permission from the rights holder. You agree to indemnify us against any claim arising from a file you supplied. We do not sell, publish or share your files. We keep them only as long as we need to complete your order. ## Prohibited items for 3D printing We will not print, and you must not ask us to print, any of the following. If an order involves a prohibited item we will cancel it and refund you. - **Weapons and weapon parts.** Including but not limited to firearms, knives, blades, and any component that can be assembled into a weapon, or any part that would modify a weapon to make it more dangerous. - **Adult and sexual items.** Sex toys, adult novelty items or any inappropriate or sexually explicit objects. - **Hazardous materials.** Objects designed to contain or deliver materials that are flammable, explosive, toxic or otherwise hazardous under normal handling. - **Drug paraphernalia.** Items intended for use in consuming drugs, such as bongs, pipes or similar devices. - **Regulated items.** Items subject to government regulation, including medical devices, safety equipment such as helmets and seatbelts, and automotive parts, unless produced under appropriate regulatory oversight. - **Copyrighted, trademarked or patent protected items.** Replicas or parts of items protected by intellectual property law, without explicit permission from the rights holder. - **Obscene or offensive material.** Items carrying hateful, obscene or offensive symbols or language, including anything promoting discrimination or hate crimes. - **Security bypass tools.** Lock picks, master keys or any tool designed to gain unauthorised access to locked or secure areas. - **Counterfeit items.** Copies of currency, badges, official documents or anything that could be used fraudulently. - **Invasive surveillance equipment.** Parts for devices intended for unauthorised surveillance, including components for hidden cameras or audio recorders. - **Items that violate privacy.** Anything designed to stalk or spy on people without their consent. - **Endangered species replicas.** Replicas of items made from endangered species materials such as ivory, without a clear educational or scientific purpose and the appropriate permissions. - **Aerospace components.** Parts for aircraft, drones or other aerospace applications that require safety certification. - **Critical infrastructure components.** Parts for utilities or public infrastructure that could pose a risk if they fail, unless produced under appropriate oversight. - **Items encouraging illegal activity.** Any object that promotes illegal activity or could be used directly in committing a crime. - **High precision tools.** Tools that could be used to create prohibited items, such as moulds for weapons or parts of illegal devices. This list is not exhaustive. We may decline any request we judge unsafe, unlawful or unethical, and we do not have to explain why. ## Shipping and returns See our [Shipping Policy](https://easy3dprints.com/shipping-policy/) and [Refund and Returns Policy](https://easy3dprints.com/refund_returns/). Both form part of these terms. ## Our content The text, photographs, designs and branding on this site belong to us and may not be copied or reused without permission. ## Accuracy We try to keep this site accurate but do not guarantee that it is free of errors. Prices, products and availability can change without notice. ## Limitation of liability To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss. Printed items are decorative or functional objects made to order. They are not certified for structural, medical, automotive, aerospace or safety critical use. ## Governing law These terms are governed by the laws of the Province of Manitoba and the federal laws of Canada. ## Changes We may update these terms. The version published here is the one that applies to your order. ## Contact Easy 3D Prints Winnipeg, Manitoba, Canada hello@easy3dprints.com